SMAX Administrator (Remote) Job at CEDENT, Remote

RVJua2JJb3dWUmhtRG5MTXpQN3JlWnBTVFE9PQ==
  • CEDENT
  • Remote

Job Description

The  SMAX Administrator will be responsible for configuring, maintaining, and optimizing the Service Management Automation X (SMAX) platform to support the organization's IT service management (ITSM) needs. This role includes customization, troubleshooting, performance monitoring, and integration with other IT tools.

Primary Responsibilities:

  • Configure and maintain SMAX modules (incident, problem, change, asset, and request management).
  • Develop and customize workflows, automation, and service offerings in the SMAX catalog.
  • Monitor system performance, perform updates and patches, and ensure data integrity.
  • Provide technical support for SMAX-related issues and escalate as needed.
  • Integrate SMAX with enterprise tools (monitoring tools, CMDBs, email systems).
  • Create custom reports and dashboards to track KPIs and SLA performance.
  • Train and support users for platform effectiveness.
  • Document configurations, processes, and troubleshooting guides.
Required Skills:
  • Service Management Automation X (SMAX)– Advanced, hands-on experience in configuration, administration, and maintenance.
  • IT Service Management (ITSM)– Strong understanding and experience with IT service processes (e.g., incident and change management).
  • Agile ALM Tools – Experience with tools used in agile environments for application lifecycle management.
Qualifications:
  • Experience: Minimum of 5+ years of hands-on SMAX administration or ITSM experience preferred.
  • Education: Hands-on experience with SMAX is prioritized over formal education.
  • Certifications: ITIL certification is a plus.
Compensation 
Hourly Rate Range - $40-$60/ hr 

Benefits Offered:
[Health, Dental, Vision Insurance]

Deadline: Applications accepted until 10/30/2025 at 11:59 PM CST

We are an Equal Pay Employer. All employment decisions, including compensation, benefits, hiring, training, and promotions, are made based on merit, qualifications, and business needs. We do not discriminate on the basis of gender, race, ethnicity, age, disability, sexual orientation, or any other protected characteristic. We are committed to ensuring equal pay for equal work and regularly review our compensation practices to promote fairness, equity, and transparency across our organization.

Department: Preferred Vendors
This is a contract position

Job Tags

Hourly pay, Contract work

Similar Jobs

512Financial

Data Entry Clerk Job at 512Financial

 ...Join a Leading Mortgage Industry Pioneer as a Part-Time Data Entry Clerk San Antonio, TX Are you a detail-obsessed multitasker who thrives on accuracy and efficiency? If you're someone who transforms raw numbers into reliable data and loves being the behind-the-scenes... 

Farm Job Search

Dairy Goat Farm Hand Job at Farm Job Search

 ...Dover Foxcroft, Virginia JobNumber: 6565 We need help on our goat dairy farm. Basic responsibilities include setting Electronet fencing, mucking, running goats to and from pasture, and possibly hand milking. Room and board is an option. Qualifications: No... 

Eide Ford Mandan

Part Time Receptionist Job at Eide Ford Mandan

 ...communication skills* Outgoing and positive demeanor* Professional presentationWe are willing to train the right person! Evening Shifts are 4 P.M. to close (7 P.M.). This role is primarily nights with some Saturdays scheduled in throughout the month. Saturday... 

Deephealth

Sr Assoc Infrastructure Admin Job at Deephealth

 ...This position may require domestic / international travel up to 25%. Working Environment Hybrid - The position is primarily remote, with an onsite response requirement for the Greenville, South Carolina data center. The employee must be able to report to the... 

Confidential

Travel Registered Nurse ER Job Job at Confidential

 ...dedicated Emergency Room (ER) Registered Nurse (RN) for dynamic travel assignments across various healthcare facilities. The ideal candidate...  ...as a travel ER RN in Wrangell, Alaska, apply now and unlock a world of possibilities waiting for you.### BENEFITS:- Best in the...