We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.
We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.
Manage large amounts of inbound and outbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Keep accessible, comprehensive records of all conversations in our call center database
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative targets
Previous experience in a customer support role
Proven track record of over-achievement on quotas
Strong phone and verbal communication skills, plus active listening skills
Comfortability with CRM systems and best practices
Empathetic customer focus, flexibility to manage many different personality types
Ability to multi-task, set priorities, and manage time effectively
...your future value to any organization you join, and making you more confident to pursue your professional dreams. Crazy Frog Pest Control is a national, residential services company, headquartered in Meridian, ID. We provide safe and effective pest solutions to help...
...Digital Operations Manager About the Role We are seeking a Digital Operations Manager to own our programmatic advertising operations and... ...booking and contract management platforms~ Manage content management and media player software vendors, holding them...
...We Put the World on Vacation Travel + Leisure Co. is the worlds leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its...
...opportunities, and improving the quality of life of the populations that the organization serves. Job Summary: Assist the Real Estate Development and Management Team with various administrative tasks, organized in the following areas: Department Administration...
...team, youll have the support to excel at workand the resources to build a career you can be proud of. As the Director, Business Information Security Officer (BISO) youll serve as the senior Information Security leader embedded within assigned AmAPAC regions and...